FAQ

1. What kind of jewellery does Gauri Pearls offer?

Gauri Pearls offers handcrafted jewellery inspired by nature, art, and creativity. Our collection includes earrings, necklaces, mangalsutras, jewellery sets, and other unique designs suitable for various occasions.

2. Are your products handmade?

Many of our jewellery pieces are handcrafted. As a result, slight variations in colour, pattern, or texture may occur, making each piece unique.

3. Do the products look exactly like the pictures?

We make every effort to display product colours and details accurately. However, slight variations may occur due to lighting, photography, and screen settings.

4. Do you ship across India?

Yes, we deliver to most locations across India through trusted courier partners.

5. How long does delivery take?

Orders are usually processed within 1–3 business days and delivered within 3–7 business days depending on your location.

6. How can I track my order?

Once your order is shipped, you will receive tracking details via email, SMS, or WhatsApp.

7. Can I cancel my order?

Orders can be cancelled before they are shipped. Once dispatched, cancellations may not be possible.

8. Do you accept returns?

Due to the nature of jewellery products, returns are generally not accepted. Please refer to our Return & Exchange Policy for complete details.

9. Can I exchange a product?

Exchanges are accepted only for damaged, defective, or incorrect products received. Please contact us within 48 hours of delivery.

10. What should I do if I receive a damaged item?

Please contact us within 48 hours of receiving your order and share photographs of the product and packaging. Our team will assist you with the resolution process.

11. How should I care for my jewellery?

To maintain the beauty of your jewellery:

• Keep it away from water, perfume, and chemicals.
• Store it in an airtight pouch or box.
• Wipe it with a soft cloth after use.
• Avoid direct sunlight and rough handling.

12. Is my payment information secure?

Yes. All payments are processed through secure and trusted payment gateways. We do not store your card or banking information.

13. Do you offer gift options?

Our jewellery makes a thoughtful gift for birthdays, anniversaries, festivals, and special occasions. For gifting-related inquiries, please contact us before placing your order.

14. How can I contact Gori?

You can reach us through:

Email: support@gori.com
Phone/WhatsApp: [Your Contact Number]

We are happy to assist you with any questions regarding products, orders, or services.

15. Where is Gori based?

Gori is based in Thane, Maharashtra, India, and proudly serves customers across the country.